FAQs

Q: WHAT IS DIFFERENT ABOUT BOUGIE’S PRODUCTS?
A: We are using a unique blend of non toxic, vegan vegetable wax. We believe your home should have healthy air and burning the traditional paraffin candles is toxic, harmful and unsustainable. 
It has been claimed that paraffin wax releases toxic fumes when burnt, which has contributed to its fall out of favour. In 2009, a study by South Carolina State University found that burning paraffin wax candles give off harmful fumes (toluene and benzene) which is linked to asthma and lung cancer.
BOUGIE uses a formulation of different vegetable wax from rapeseed oil, soy, coconut and palm  that show both immediate results and long-term benefits to your health.
BOUGIE candles are made from a unique blend of vegetable wax. They do not cause environmental damage are not tested on animals have a superb fragrance retention and scent throw, extended burn time, burns clean, GM Free, sourced and produced in Europe and have a Lower Carbon Footprint.
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A: If you live in Europe, please allow up to 5 business days for your order to arrive. For all other countries, please allow us up to 7 – 18 days for delivery.
Should you need to expedite your shipping, please contact us hello@bougiewithus.com 
Q: ARE YOUR PRODUCTS VEGAN AND CRUELTY-FREE?
A: All of our products are 100% vegan and we will never test any of our products on animals.
Q: WHERE ARE YOUR PRODUCTS MADE?
A: All of our products are manufactured and hand poured in Spain, by a factory who source the highest quality raw materials from around Europe and with more than 60 years of experience.
Q: WHAT IS THE SHELF LIFE OF BOUGIE PRODUCTS?
A: We recommend you store your BOUGIE products in a cool, dry place where it is unlikely to experience direct sunlight. Since we use plant based ingredients and try to avoid synthetic preservatives, we advise that you use your product within 6 months of opening.
Q: IS YOUR PACKAGING RECYCLABLE?
A: We designed our packaging with recyclable materials. Our wax is reusable in one of our Bougie Yourself scented candle packages, as we strive to zero waste.   
Q: WHAT IS YOUR RETURNS POLICY?
A: We do not accept returns. If there is a defect or problem with your order please contact us within 5 business days with photos via hello@bougiewithus.com and we will be happy to assist you.
Q: WHY DO YOU OFFER A SUBSCRIPTION?
A: We offer a subscription to make your life easier. Next to your weekly groceries- and flower delivery We offer a discounted subscription for those that love bOUGIE and want to use our products ongoing. A new delivery with BOUGIE products of choice will be delivered every 4, 6 or 8 weeks.
Q: WHAT IS THE COMMITMENT TO SUBSCRIBE TO BOUGIE?
A: As this is a slightly discounted option, we ask that you commit to a minimum of 3 deliveries when you subscribe, which will last a total of 6 months.
If you are traveling or need to change the address or date of your subscription delivery, just email us at hello@bougiewithus.com.
Have a question you don’t see answered above? Please reach out to our team and we will get back to you as soon as possible — hello@bougiewithus.com.